AOSOM
Shipping Origin:United States
Freight Strategy:Free Shipping & Variable Shipping
We're always on the lookout for cool new products at the very best prices to help make life better. From HomCom to Outsunny, Pawhut and Soozier, our brands span an extensive variety of categories so that you'll always find exactly what you're looking for at a price that won't break your budget. At Aosom, our goal is to take the convenience and selection of online shopping and pair it with the value of excellent pricing and customer service to create a buying experience like none other.
The products from this store are not allowed to be sold on Amazon, and when distributing goods on other platforms, the AOSOM logo cannot be used.
We do not ship to Alaska, Hawaii, US protectorates (e.g., Puerto Rico), P.O. boxes, or APO/FPO addresses.
- Return & refund application needs to be filed within 30 days from the delivered date.
- We accept order cancellation requests prior to shipment. (We will attempt to have the warehouse cancel the order, but successful cancellation cannot be guaranteed.)
- We conditionally accept non-defective remorse returns but will not provide a prepaid shipping label. And you need to pay for the repacking & restocking fees 30% of order price.
- If the item was delivered damaged or defective, you will need to return them, and we will provide a return label.
- We don't offer warranties to retailers.
Special Conditions for Non Defective Remorse Return policy
We do not accept malicious returns. Once detected, we will refuse a refund and will not cooperate further.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 7 business days (from the time shipping label created in the logistics website):
If there is no update of the tracking info for more than 7 business days (from the time shipping label created in the logistics website):
1) We can handle the refund. The actual completion time of the refund depends on the processing time of each bank. Generally, it will be completed within 3 to 5 working days.
2.)The order will re-delivery within 3-5 business days as retailer's requests. However, if it is for supplementary delivery of accessories, our current delivery time cannot reach 3 to 5 working days. There might be some delays for some cases, but most can be controlled within 3 to 5 days.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
If the order is damaged in transit, with valid proof provided.
1) Order will full refund within 3-5 business days since order refund requested.
2) Order will re-delivery within 3-5 business days as retailer's requests.
Valid Proof: screenshot of damaged indication on logistic website
Returned to sender(except case: wrong shipping address left on orders)
If tracking shows the order returned to supplier's warehouse:
1) Order will full refund within 3-5 business days after the returned product been received.
2) Order will re-delivery within 3-5 business days after the returned product been received.
Delivered but not received
If the order shows delivered on logistic website but not received:
1) If the delivered address is different from the shipping address left on orders, and checked wrongly address the carrier delivered, the order will full refund within 3-5 business days/re-delivery within 5 business days as retailer's request.
2) If the delivered address is the same as the shipping address left on orders, and supplier will only provide proof of delivery.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
If the packages/goods ordered have issues (damaged/broken/stains/minor/scratch/poor quality/not as described/wrong item received, missing item etc.) , with valid proof provided:
1) Suppliers request to return and refund:
Order will full refund within 3-5 business days after the returned product been received.
2) Suppliers request to return and re-delivery:
Order will re-delivery within 3-5 business days after the returned product been received.
3) Suppliers don't request return any more:
Order will full refund within 3-5 business days/re-delivery within 3-5 business days.
Valid Proof: photos/video of issued goods and photos of package with label.