Depot E-Shop
Available Item Count : 0
Shipping Origin : N/A
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Average Delivery Time : N/A
Fulfillment : N/A
Refund Rate : N/A
Store Open Since : Apr 14, 2025
Average Processing Time : N/A
Shipping Origin:N/A
Freight Strategy:N/A
We are a Colombian company with a factory in Cali and a warehouse in Miami, specializing in furniture for every area of the home-bedroom, living room, kitchen, bathroom, and office.
We offer nationwide shipping within the U. S., personalized service, and tailored solutions for individuals and businesses. Our products are known for their modern design, functionality, and affordability-carefully crafted to bring comfort, style, and harmony to your spaces.
- Return & refund application needs to be filed within 30 days from the delivered date.
- We accept order cancellation requests prior to shipment. (We will attempt to have the warehouse cancel the order, but successful cancellation cannot be guaranteed.)
- We conditionally accept non-defective remorse returns but will not provide a prepaid shipping label. And you need to pay for the repacking & restocking fees 30% of order price.
- If the item was delivered damaged or defective, you will need to return them, and we will provide a return label.
- We can offer warranties to retailers in 90 days after the purchase of goods.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 7 business days (from the time shipping label created in the logistics website):
1) The order will full refund within 3 business days since order refund requested.
2) The order will re-delivery within 3-5 business days as retailer's requests.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
If the order is damaged in transit, with valid proof provided.
1) Order will full refund within 3 business days since order refund requested.
2) Order will re-delivery within 3-5 business days as retailer's requests.
Valid Proof: screenshot of damaged indication on logistic website
Returned to sender(except case: wrong shipping address left on orders)
If tracking shows the order returned to supplier's warehouse:
1) Order will full refund within 3 business days after the returned product being delivered.
2) Order will re-delivery within 3-5 business days after the returned product being delivered.
Delivered but not received
If the order shows delivered on logistic website but not received:
1) If the delivered address is different from the shipping address left on orders, and checked wrongly address the carrier delivered, the order will full refund within 3 business days/re-delivery within 5 business days as retailer's request.
2) If the delivered address is the same as the shipping address left on orders, and supplier will only provide proof of delivery.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
If the packages/goods ordered have issues (damaged/broken/stains/minor/scratch/poor quality/not as described/wrong item received, missing item etc.) , with valid proof provided:
1) Suppliers request to return and refund:
Order will full refund within 3 business days after the returned product being delivered.
2) Suppliers request to return and re-delivery:
Order will re-delivery within 3-5 business days after the returned product being delivered.
3) Suppliers don't request return any more:
Order will full refund within 3 business days/re-delivery within 3-5 business days.
Valid Proof: photos/video of issued goods and photos of package with label.
4. Warranty Exclusions
This warranty will not be valid in the following cases:
o If defects are caused by failure to properly follow assembly instructions, warnings, and recommendations.
o If the product has been misused, intentionally damaged, or exposed to fire or flooding.
o If the product has been modified, altered, or repaired by unauthorized persons.
o If the product was assembled more than 3 months after the purchase date.
o If the defects are not reported before the warranty period ends.
5. Return Conditions
- Return Period
Returns must be made within 30 days of receiving the product.
- Product Condition
To be eligible for a return, the product must be in optimal condition, with no signs of use, and must include all accessories, manuals, and original packaging. The product must be returned in the same condition it was received, suitable for resale or use.
- Assembled Product
If the product has already been assembled, returns for buyer's remorse will not be accepted. In such cases, the product will be reviewed by our team to assess whether the damage or defect is due to a manufacturing issue. Only if a factory defect is confirmed, a replacement or refund will be processed.