Delayed in transit/No tracking info.
If there are no updates to tracking in 7 business days we will ship out a new item.
Destroyed in transit
If the product is destroyed in transit then we will ship out a new product.
Returned to sender(except case: wrong shipping address left on orders)
If the item has been returned to us because of the incorrect address, the buyer will need to pay for shipping for the product to be reshipped.
Delivered but not received
If the product shows delivered but the customer has not received it, there is a 5 business day waiting period to see if the product shows up. If the product doesn't arrive, we will ship out a new product.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
We will ship out a new item if the product was damaged or broken during shipping.