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Honest Green
Shipping Origin:United States
Freight Strategy:Variable Shipping
- Return & refund application needs to be filed within 30 days from the delivered date.
- We don’t support order cancellation before shipping.
- We don’t accept non-defective remorse returns.
- If the item was delivered damaged or defective, you do not need to return them.
- We don't offer warranties to retailers.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 7 business days (from the time shipping label created in the logistics website):
1) If tracking is not updating within 3-5 business days, notify [email protected]
2) The supplier will start a claim with the shipping carrier. Please be aware that in most cases, the order will be delivered.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
If the order is damaged in transit, with valid proof provided.
1) A refund request must be filed within 3 business days of receiving the order. Advise the customer to hold on to packaging and the invoice.
2) All damage requests are for a refund. The supplier does not reship item.s
Valid Proof: screenshot of damaged of the damaged item and of the packaging to include the shipping label with tracking visible.
Returned to sender(except case: wrong shipping address left on orders)
If tracking shows the order returned to supplier's warehouse:
1) Order will full refund within 7 business days after the returned product being delivered.
Delivered but not received
If the order shows delivered on logistic website but not received:
1) If the delivered address is different from the shipping address left on orders, and checked wrongly address the carrier delivered, contact [email protected]. The customer should reach out to the carrier to initiate a lost claim.
2) If the delivered address is the same as the shipping address left on orders, and supplier will only provide proof of delivery.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
If the packages/goods ordered have issues (damaged/broken/stains/minor/scratch/poor quality/not as described/wrong item received, missing item etc.) , with valid proof provided:
1) Suppliers request to return and refund:
The retailer must file a refund claim with 3 days of the order being delivered to the customer.
2) Suppliers request to return and re-delivery:
Supplier does not reship order.
3) Suppliers don't request return any more:
Supplier does not accept returns of any kind.
Valid Proof: photos/video of issued goods and photos of package with label.
In addition,The packaging of the product will be updated from time to time, we do not accept refunds on the basis of packaging change, all subject to UPC.