Vital Wellness
Shipping Origin:United States
Freight Strategy:Variable Shipping
We are a mission-driven herbal apothecary offering handcrafted tinctures, salves, essential oils, and we bundles rooted in organic sourcing and traditional plant wisdom. All sourced and made in the USA. We serve customers seeking transparency, sustainability, and results. Each item is formulated by a certified herbalist and packaged with eco-conscious materials and educational inserts to empower informed use. We offer free shipping on orders over $69, reliable tracking, and responsive support, making it easy for retailers to share our story and products with confidence.
- Return & refund application needs to be filed within 30 days from the delivered date.
- We accept order cancellation requests prior to shipment. (We will attempt to have the warehouse cancel the order, but successful cancellation cannot be guaranteed.)
- We conditionally accept non-defective remorse returns but will not provide a prepaid shipping label. And you need to pay for the repacking & restocking fees 0% of order price.
- If the item was delivered damaged or defective, you do not need to return them.
- We don't offer warranties to retailers.
Special Conditions for Non Defective Remorse Return policy
Non-defective remorse returns: Accepted within 14 days of delivery if the item is unopened, unused, and in original condition.
Return Conditions
- Buyer is responsible for return shipping costs unless the item is defective or shipped in error.
- Refunds or store credit will be issued upon receipt and inspection of returned items.
- We do not accept returns on opened tinctures, salves, or oils due to safety and hygiene standards.
Packaging & Instructions
- Please include your order number and reason for return.
- Use protective packaging to prevent damage in transit.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 7 business days (from the time shipping label created in the logistics website):
1) The order will full refund within 3 business days since order refund requested.
2) The order will re-delivery within 3-5 business days as retailer's requests.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
If the order is damaged in transit, with valid proof provided.
1) Order will full refund within 3 business days since order refund requested.
2) Order will re-delivery within 3-5 business days as retailer's requests.
Valid Proof: screenshot of damaged indication on logistic website
Returned to sender(except case: wrong shipping address left on orders)
If tracking shows the order returned to supplier's warehouse:
1) Order will full refund within 3 business days after the returned product being delivered.
2) Order will re-delivery within 3-5 business days after the returned product being delivered.
Delivered but not received
If the order shows delivered on logistic website but not received:
1) If the delivered address is different from the shipping address left on orders, and checked wrongly address the carrier delivered, the order will full refund within 3 business days/re-delivery within 5 business days as retailer's request.
2) If the delivered address is the same as the shipping address left on orders, and supplier will only provide proof of delivery.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
If the packages/goods ordered have issues (damaged/broken/stains/minor/scratch/poor quality/not as described/wrong item received, missing item etc.) , with valid proof provided:
1) Suppliers request to return and refund:
Order will full refund within 3 business days after the returned product being delivered.
2) Suppliers request to return and re-delivery:
Order will re-delivery within 3-5 business days after the returned product being delivered.
3) Suppliers don't request return any more:
Order will full refund within 3 business days/re-delivery within 3-5 business days.
Valid Proof: photos/video of issued goods and photos of package with label.