LONG WELL
Shipping Origin:United States
Freight Strategy:Free Shipping & Variable Shipping
- Return & refund application needs to be filed within 7 days from the delivered date.
- We accept order cancellation requests prior to shipment. (We will attempt to have the warehouse cancel the order, but successful cancellation cannot be guaranteed.)
- We don’t accept non-defective remorse returns.
- If the item was delivered damaged or defective, you do not need to return them.
- We don't offer warranties to retailers.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 10 business days (from the time shipping label created in the logistics website):
1) The order will full refund within 3-5 business days since order refund requested.
2) The order will re-delivery within 3-5 business days as retailer's requests.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
If the order is damaged in transit, with valid proof provided.
1) For missing accessories, replacement parts will be shipped within 3-5 business days after the buyer provides a shipping label. Please provide pictures or videos showing the visible missing to confirm.
2) For partial damage that does not affect functionality, a partial refund will be processed within 3-5 business days from the date of refund request, with the refund amount determined based on the extent of damage. Please provide pictures or videos showing the visible damage to confirm.
3) For complete damage rendering the item unusable, will full refund within 3-5 business days since order refund requested. Please provide pictures or videos showing the visible damage to confirm.
Valid Proof: screenshot of damaged indication on logistic website
Returned to sender(except case: wrong shipping address left on orders)
If tracking shows the order returned to supplier's warehouse:
1) Refunds will not be issued for goods returned to the supplier's warehouse due to customer refusal or returns without valid reason.
2) For refunds resulting from product quality issues, proof must be provided. Refunds will be processed within 3-5 business days after the buyer provides a return label and the item is delivered to the supplier's warehouse.
Delivered but not received
If the order shows delivered on logistic website but not received:
1)If the delivery address differs from the shipping address provided in the order, and verification confirms the carrier delivered to the wrong address, the buyer must contact the carrier for resolution or contact the supplier with proof of non-receipt. The supplier will then verify with the carrier. If verified, a refund or replacement will be processed according to the retailer's requirements.
2)If the delivered address is the same as the shipping address left on orders, and supplier will only provide proof of delivery.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
If the packages/goods ordered have issues (damaged/broken/stains/minor/scratch/poor quality/not as described/wrong item received, missing item etc.) , with valid proof provided:
1) Suppliers request to return and refund:
Order will full refund within 3-5 business days after the returned product being delivered. The supplier will provide the return label.
2) Suppliers request to return and re-delivery:
Order will Refund within 3-5 business days after the returned product being delivered. No replacement will be issued; buyers may place a new order themselves.
3) Suppliers don't request return any more:
Order will full refund within 3-5 business days/re-delivery within 3-5 business days.
Valid Proof: photos/video of issued goods and photos of package with label.