BeNat
Shipping Origin:United States
Freight Strategy:Variable Shipping
We are a small company established in Weston, FL, founded by me, a mom of 3, who simply wants the best for her kids, my family, and other families like us. We want to raise awareness of the importance of using sustainable and natural hygiene and beauty products in our daily lives. In today's world, we are overwhelmed with commercial products that have hurtful chemicals without us even knowing.
We are passionate about promoting healthy and natural choices for families that care about the environment and are looking for simple, clean, and effective products that are actually good for yourself and our planet.
Our products are handcrafted with all-natural ingredients, in small batches with love.
Our mission is to promote ethical beauty while committing to minimal or zero waste.
We dream big, and want more people to join our cause!
Doba Marketplace Return Policy:
If your order is returned to us or our distribution center and there was no error on our part, than your item can be considered returned and you will be refunded minus a 20% restocking fee. Original shipping charges are not refundable and you will be responsible for the carrier's return shipping charges back to us or our distribution center.
To return an item, a Refund Request must be submitted to the supplier. All returns are for refund only. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges.
Return Instructions
1. First, the buyer will need to file a refund request on the item through their Doba account. Instructions on how to do so can be found here: https://faq.doba.com/damaged-item?hsLang=en - after the request has been submitted, supplier will approve/deny the refund request within 24-48 hours
*Note* if item is damaged, incorrect, defective, etc pictures of the item will be requested by the supplier. To speed the process up, please provide all photos before submitting the refund request.
2. A Return Merchandise Authorization number (RMA#) will be provided once the RMA is approved by the supplier and must be marked on the outside of the shipping box for product returns. This RMA# is valid for 15 days.
3. Freight on merchandise being returned is to be prepaid. The item should be returned by way of a reputable shipping carrier, the shipment should be insured, and it should have a tracking confirmation or some method of delivery confirmation.
*Note* DO NOT SHIP PRODUCT TO SUPPLIER UNTIL RMA # HAS BEEN ISSUED
4. Once the item has been returned back and confirmed by the supplier, non-defective merchandise will be credited at original invoice price less freight and handling charges and restocking fees of 20%.
5. Merchandise is to be returned in original manufacturer box, INSIDE an outer shipping box, with enclosed documentation (including a copy of the invoice or packing slip) and all parts.
Note: Credit will not be issued without the return tracking to show return was delivered back. Returns take some time to process and confirm the reason chosen is correct, therefore, credits can take up to 15 business days from the date the item is delivered back.
