- Customer satisfaction is our number one priority! All new, unused items (except for adult products) can be returned within 30 days of the delivery date. All items must be returned in new, unused condition with original box/packaging, including manufacturer tags, parts, and accessories. A RMA number must be obtained before returning your item. Orders returned without an approved RMA number will be rejected. All returns will be for a refund. Exchanges must be placed as a new order. No returns on skincare, hair care, and cosmetic items. A 15% restocking fee will apply for all non-defective merchandise. Shipping is non-refundable for non-defective returns. Buyer is responsible for return shipping for non-defective returns. A return label will be provided if determined damaged/defective/mis-shipped. Additional details, photos, etc. may be requested.