If there is a problem with your product, you may return it within 30 days of the receipt of the order. Items must be unopened in order to qualify for a full refund. Return authorization number must be obtained and included on the outside packaging. Original shipping costs are included in the product cost. Shipping costs are not refunded unless the return is a result of our error. Restock fee of 15% applies to non-defective returns. All returns are for refund only. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges. Note: Credit will not be issued without the return tracking to show return was delivered back. Returns take some time to process and confirm the reason chosen is correct, therefore, credits can take up to 15 business days from the date the item is delivered back.