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YunMeng
Shipping Origin:United States
Freight Strategy:Free Shipping & Variable Shipping
- Return & refund application needs to be filed within 30 days from the delivered date.
- We accept order cancellation requests prior to shipment. (We will attempt to have the warehouse cancel the order, but successful cancellation cannot be guaranteed.)
- We don’t accept non-defective remorse returns.
- If the item was delivered damaged or defective, you do not need to return them.
- We don't offer warranties to retailers.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 7 business days (from the time shipping label created in the logistics website):
1) The order will full refund within 5 business days since order refund requested.
2) The order will re-delivery within 3-5 business days as retailer's requests.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
If the order is damaged in transit, with valid proof provided.
1) Order will full refund within 3 business days since order refund requested.
2) Order will re-delivery within 3-5 business days as retailer's requests.
Valid Proof: screenshot of damaged indication on logistic website
Returned to sender(except case: wrong shipping address left on orders)
If tracking shows the order returned to supplier's warehouse:
1) Order will full refund within 3 business days after the returned product being delivered.
2) Order will re-delivery within 3-5 business days after the returned product being delivered.
Delivered but not received
If the order shows delivered on logistic website but not received:
1) If the delivered address is different from the shipping address left on orders, and checked wrongly address the carrier delivered, the order will full refund within 3 business days/re-delivery within 5 business days
2) If the delivered address is the same as the shipping address left on orders, and supplier will only provide proof of delivery.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
If the packages/goods ordered have issues (damaged/broken/stains/minor/scratch/poor quality/not as described/wrong item received, missing item etc.) , with valid proof provided:
1) Suppliers request to return and refund:
Order will full refund within 3 business days after the returned product being delivered.
2) Suppliers request to return and re-delivery:
Order will re-delivery within 3-5 business days after the returned product being delivered.
3) Suppliers don't request return any more:
Order will full refund within 3 business days/re-delivery within 3-5 business days.
Valid Proof: photos/video of issued goods and photos of package with label.