BISEA
Shipping Origin:United States
Freight Strategy:Free Shipping & Variable Shipping
Founded in July 2024, BI&SEA is a global tech-innovation brand dedicated to building an AIoT-enabled smart product ecosystem for comprehensive outdoor spaces. Guided by its core vision of leveraging technology to enhance exceptional outdoor living, the company specializes in the high-end outdoor smart home sector. Integrating cutting-edge R&D, original aesthetic design, lean intelligent manufacturing, cloud platform operations, and full-scenario customized system solutions, BI&SEA is committed to delivering a new paradigm of premium outdoor smart living that harmoniously combines technological empowerment with aesthetic elegance for users worldwide.
- Return & refund application needs to be filed within 30 days from the delivered date.
- We accept order cancellation requests prior to shipment. (We will attempt to have the warehouse cancel the order, but successful cancellation cannot be guaranteed.)
- We conditionally accept non-defective remorse returns and will provide a prepaid shipping label. And you need to pay for the repacking & restocking fees 5% of order price.
- If the item was delivered damaged or defective, you do not need to return them.
- We don't offer warranties to retailers.
Special Conditions for Non Defective Remorse Return policy
1, The packaging has not been opened.
2, The outer packaging shows no obvious damage.
3, The product has not been installed.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 7 business days (from the time shipping label created in the logistics website):
The order will full refund within 3 business days since order refund requested.
Destroyed in transit
If the order is damaged in transit, with valid proof provided.
Order will full refund within 3 business days since order refund requested.
Valid Proof: screenshot of damaged indication on logistic website
Returned to sender(except case: wrong shipping address left on orders)
If tracking shows the order returned to supplier's warehouse:
Order will re-delivery within 3-5 business days after the returned product being delivered.
Delivered but not received
If the order shows delivered on logistic website but not received:
If the delivered address is different from the shipping address left on orders, and checked wrongly address the carrier delivered, the order will full refund within 3 business days/re-delivery within 5 business days as retailer's request.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
If the packages/goods ordered have issues (damaged/broken/stains/minor/scratch/poor quality/not as described/wrong item received, missing item etc.) , with valid proof provided:
Suppliers don't request return any more:
Order will full refund within 3 business days/re-delivery within 3-5 business days.
Valid Proof: photos/video of issued goods and photos of package with label.